Returns / Warranty

  • What if I'm not happy with my purchase?

    • All New Zealand orders come with a 14 day questionless right of return. If you receive your order and are not happy for whatever reason simply send it back with the supplied returns form (on the back of the packing slip) and we'll get it sorted ASAP. You can return for a size exchange, store credit or a refund to your credit card/bank account - you have the option to specify on the returns form.

      Please note that return shipping and any subsequent damage will be your responsibility. Item(s) must arrive back to us within 14 days (the date is printed on the returns form) and have a completed & signed returns form.

      Any returned items must be in the original unopened heat sealed bag - so before you break the heat seal please check that the style/size is what you expected. Once the heat seal is broken we can not accept an item back for a return/exchange.

  • You sent me the wrong item, now what?

    • If you find yourself in this situation then we are extremely sorry for the inconvenience. All items are checked but sometimes mistakes do occur.

      Simply email or give us a call and we'll get the correct item sent out straight away. We do ask that you don't break the heat seal as we will need to arrange to have the wrong product sent back to us. Obviously this won't cost you anything extra.
  • Something broke, what do I do?

    • All items carry a 6 month warranty so just drop us an email or give us a call and we'll sort it out ASAP!
      1. Items are covered for manufacturing defects only.

      2. Items are covered expressly for 6 months following purchase.

      3. The warranty only covers items failing under normal use and does not include damage due to negligence, normal wear and tear or actions outside the realm of normal use.

      4. Please contact us if you wish to return an item, as items returned without prior notification will be sent back at your expense.

      5. Purely Piercings will make every effort to repair or replace the item but since stocks are frequently limited, we reserve the right to issue a refund and will not be held liable if the item is no longer stocked by us. Choice of repair, replacement or refund is at the sole discretion of Purely Piercings.