• How will my order be sent?

    • All our orders go out via Courier Post.

      CourierPost - $3.99
      Free on orders over $30, you will receive an email with the tracking details for your order once dispatched.

      All orders to non-rural addresses are sent with signature required, please add a delivery comment at checkout if you require no signature, along with details of where to leave your order.

      Rural CourierPost - $5.99
      Free on orders over $45, you will receive an email with the tracking details for your order once dispatched.
      All orders to rural addresses are sent with non-signature required. Please ensure you leave delivery instructions at checkout.
  • Is my order insured?

    • All orders are 100% insured. In the case of non-delivery let us know and we'll get you a replacement sorted ASAP.

      We take care of all insurance claims so apart from the slight delay on your end it's as hassle free as possible.
  • How fast is delivery?

    • We’ve made it our priority to make sure your order arrives to you as quickly as possible. Once your order has been dispatched on one of our dispatch days and then picked up by the Courier, your order should arrive to you within the following time frames:

      - Auckland: 1-2 business days
      - North Island (non-rural): 2-3 business days
      - South Island (non-rural): 2-4 business days
      - Rural Addresses: 5 -7 business days

      Orders are dispatched Monday, Wednesday and Friday (Excluding public holidays).

      Please note: Delivery time can vary especially during peak times e.g. Christmas. Once your order is picked up from our warehouse by the Courier it is out of our hands as to when it is delivered. Weather events, road closures and internal delays with our Courier partner will also affect delivery times.
  • I don't live in NZ, do you ship international?

    • Unfortunately since the events of COVID-19 this has made ensuring prompt on time delivery, as well as parcels getting lost and the rising cost to ship has meant we are no longer shipping outside of New Zealand.
  • How much will delivery cost?

    • The Purely team had a big think about this and decided it's just not right to tempt you with a great range of body jewellery at a great price and then charge you an arm and a leg to ship it.

      We only charge a small fee of $3.99 per order for CourierPost or $5.99 for Rural Courier.

      Plus spend over $30 and we'll send it for FREE! ($45 for rural addresses).
  • How often are orders dispatched?

    • Orders are dispatched on Mondays, Wednesdays and Fridays before 12pm. All orders need to be placed before 11am to ensure they are packed and sent out in time on each of our dispatch days. As soon as your order is dispatched, we’ll send you an email with your tracking number.

      Orders with payment by bank transfer/direct debit will not ship until payment clears (this can take up to 48 hours depending on your bank). As soon as payment clears, your order will be processed and sent out on the next dispatch date. To avoid any delay, please ensure you include your order number.